Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
Description For Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
Oracle, a leading cloud solutions provider, is seeking a Senior Manager for their Customer Success Services (CSS) team to lead technical subject matter experts in Saudi Arabia. This role involves managing a team of highly skilled professionals who support over 6,000 companies worldwide. The ideal candidate will have 15+ years of IT experience, strong leadership abilities, and expertise in Oracle Applications implementations. The position requires managing customer relationships, driving team performance, and ensuring service delivery excellence. Key responsibilities include strategic resource management, business development, and maintaining high customer satisfaction levels. The role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology while contributing to Oracle's global success. The position demands expertise in technical delivery, team leadership, and customer relationship management, making it ideal for experienced professionals looking to make a significant impact in enterprise software services.
Responsibilities For Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
- Lead and develop a team of technical subject matter experts
- Drive customer satisfaction and retention
- Manage team utilization and development
- Regular interaction with sales and delivery account teams
- Provide leadership and direction with coaching and mentoring
- Act as senior management point for escalation of customer issues
- Ensure proper technical resource allocation
- Drive growth and innovation initiatives
- Achieve revenue and margin targets
- Manage 24x7 operations and quality improvement
Requirements For Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
- Minimum 15 years IT organization background
- Experience managing a team of 10+
- Experience in leveraging onshore and offshore teams in multi-culture environment
- Technical knowledge in Oracle Applications implementations
- Project Management (PMP) certification or extensive Project Management experience
- MBA or/and PMP recommended
- Experience in working globally
- Strong customer management skills
- Leadership and change management abilities
- High communication quality
- Problem solving and innovation skills
Benefits For Senior Manager – Global SaaS&Apps, Customer Success Services (CSS)
- Competitive salary
- Flexible and remote working options
- Learning and development opportunities
- Employee Assistance Program
- Medical insurance
- Life insurance
- Retirement options
- Volunteer programs
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