Senior OCI Secure Desktop Support Engineer

A world leader in cloud solutions, using tomorrow's technology to tackle today's problems.
$51,900 - $126,100
Cloud
Senior Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Senior OCI Secure Desktop Support Engineer

Oracle Cloud Infrastructure (OCI) is seeking a Senior Technical Support Engineer for their Virtual Desktop Infrastructure (VDI) product. This role focuses on providing post-sales support and solutions to Oracle customers, serving as a primary point of contact for technical issues and troubleshooting. The position involves working with cloud computing technology, solving complex problems, and maintaining strong customer relationships. The role requires expertise in cloud services, operating systems, and network concepts, while offering comprehensive benefits and growth opportunities. As part of the OCI team, you'll help build and operate massive scale cloud services in a distributed, multi-tenant environment. The position combines technical expertise with customer service, requiring both strong technical knowledge and excellent communication skills. This role is perfect for someone passionate about cloud computing and problem-solving, offering the opportunity to work with cutting-edge technology while making a significant impact on customer success.

Last updated 22 days ago

Responsibilities For Senior OCI Secure Desktop Support Engineer

  • Provide exceptional customer service and technical assistance
  • Apply troubleshooting techniques to provide unique solutions
  • Comprehend complex customer heterogeneous environments
  • Resolve issues accurately and meet Service Level Agreements
  • Assess and prioritize workload, escalate tickets as needed
  • Maintain confidentiality and security
  • Stay current in Oracle service offerings
  • Develop knowledge articles and documentation
  • Interface with Oracle's Product Engineering teams
  • Collaborate in a global environment

Requirements For Senior OCI Secure Desktop Support Engineer

Linux
Python
JavaScript
  • Understanding of cloud services, platforms, technology, migration processes and tools
  • Knowledge of compute, storage, network, database, analytics on cloud platforms
  • Working knowledge of Linux, MacOS and Windows operating systems
  • Ability to read and understand python, HTML and JavaScript
  • Understanding of network concepts (TCP/IP, IPsec, SSL, VPN, Load Balancing, DNS)
  • Knowledge of authentication methods (2FA, RSA)
  • Excellent verbal and written English language communication skills
  • Must be self-motivated and capable of thriving in a self-driven work environment

Benefits For Senior OCI Secure Desktop Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • 401(k) Savings and Investment Plan with company match
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Flexible Vacation

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