Senior Principal Customer Success Manager

Oracle's Customer Success Organization is seeking a Senior Principal Customer Success Manager to drive their customer-centric transformation. This role is crucial in helping clients redefine customer experience by unifying front, middle, and back office operations. The position requires a strategic mindset to partner with Oracle Cloud customers throughout their cloud lifecycle, accelerating business value and ROI.

The ideal candidate will possess deep Oracle Cloud solution knowledge, problem-solving abilities, and a hands-on approach to challenges. You'll be responsible for managing customer relationships across their entire lifecycle - from onboarding through implementation to value realization. The role demands excellent relationship-building skills to develop trusted partnerships with clients.

Working at Oracle offers significant opportunities in a global technology leader with over 40 years of industry experience. The company provides a competitive benefits package and promotes work-life balance. Based in Zapopan/Guadalajara, Mexico, this position offers flexible work arrangements with up to 25% travel requirements.

Key responsibilities include driving maximum adoption of Oracle solutions, identifying expansion opportunities, and serving as the main point of contact for customers. You'll work with cross-functional teams, manage implementation projects, and provide strategic guidance to ensure customer success.

The role requires 8-10+ years of customer-facing experience, strong SaaS implementation background, and excellent communication skills. This is an excellent opportunity for a seasoned professional looking to make a significant impact in enterprise cloud solutions while working for a global technology leader.