Senior Technical Account Representative (TAM)

Oracle is seeking a highly skilled Senior Technical Account Representative (TAM) to serve as the single point of contact for Oracle Cloud customers who purchase Cloud Priority Service. This role involves designing and maintaining operational relationships with Enterprise and Large Enterprise SaaS customers.

Key responsibilities include:

• Managing Oracle Fusion Cloud (HCM, ERP, SCM, CPQ, Taleo) technical support processes
• Handling maintenance, patching, escalation, and Cloud Portal operations
• Striving for high customer satisfaction and positive product references
• Acting as the primary liaison between Oracle Support Operations, customer System Administrators, and Leadership
• Driving internal processes to ensure high-quality service
• Providing guidance throughout the full implementation lifecycle
• Conducting regular assessments on strategy, process, governance, people, and technology
• Escalating issues across multiple Oracle business units

The ideal candidate will have 7-10 years of professional Information Systems implementation experience, demonstrated expertise in package systems implementation (CRM, ERP), understanding of various technical architectures and operating systems, and Project Management certification or extensive experience.

Oracle offers a competitive suite of employee benefits, including flexible medical, life insurance, and retirement options. The company is committed to diversity, inclusion, and treating all employees and applicants fairly.

Join Oracle to kickstart your career with real responsibility and connect the biggest enterprises with tools to challenge in the digital economy of tomorrow.