Senior Technical Analyst

Oracle is seeking a Senior Technical Analyst to join their Support organization, focusing on delivering post-sales support and solutions for the Oracle customer base. This role is part of the Fusion Supply Chain / Manufacturing Support Team, which is expanding to support their growing cloud (SaaS) and on-premise customer base. The position specifically supports Fusion Applications, particularly under the Fusion SCM modules including Planning, Manufacturing, and Maintenance.

The ideal candidate will serve as a primary point of contact for customers, facilitating relationships between Support and providing technical expertise. They will be responsible for researching and resolving complex issues across Application product lines, performing detailed technical analysis using various technologies including SQL, PL/SQL, Java, ADF, and REST API.

Key responsibilities include managing asset lifecycles, handling preventive maintenance programs, work order creation and scheduling, and ensuring seamless execution of maintenance operations. The role requires strong technical skills in SQL, REST API, SOA, and Java, combined with deep functional knowledge of maintenance modules and business processes.

This position offers a unique opportunity to be part of Oracle's future, helping shape both the product and organization to benefit customers and employees. The role requires 6-10+ years of experience and includes participation in after-hours support as needed. The successful candidate will demonstrate strong problem-solving abilities, maintain high customer service standards, and act as a role model for other analysts.

Oracle offers a comprehensive benefits package and promotes an inclusive work environment. They are committed to growing diverse teams and supporting their employees with competitive benefits, flexible medical options, and volunteer programs. This role provides an excellent opportunity for experienced technical professionals looking to make an impact in enterprise software support while working for a global technology leader.