Senior Technical Analyst

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS
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Description For Senior Technical Analyst

Oracle, a world leader in cloud solutions, is seeking a Senior Technical Analyst to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base. As a technical interface to customers, OEMs, and VARs, you'll be responsible for resolving both technical and non-technical inquiries, troubleshooting Oracle products, and maintaining strong customer relationships. The position requires 3-5+ years of experience with expertise in Linux and SQL. You'll work independently to research and develop solutions while serving as a primary point of contact for customers. Oracle offers a competitive benefits package including medical, life insurance, and retirement options. The company promotes diverse insights and perspectives, operating with integrity for over 40 years. This role provides an opportunity to work with industry-leading technology while making a significant impact on customer success. The position is based in Bengaluru, India, and requires strong English language proficiency. Note that visa/work permit sponsorship is not available for this position.

Last updated 3 months ago

Responsibilities For Senior Technical Analyst

  • Deliver post-sales support and solutions to Oracle customer base
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Handle technical questions regarding use and troubleshooting of Electronic Support Services
  • Act as primary point of contact for customers
  • Facilitate customer relationships with Support
  • Provide technical interface to customers, OEMs and VARs for problem resolution
  • Research and develop solutions to customer issues independently

Requirements For Senior Technical Analyst

Linux
  • 3 to 5+ years of experience
  • Linux knowledge
  • SQL (Structured Query Language) expertise
  • Technical Support skills
  • Troubleshooting capabilities
  • Understanding of Oracle products
  • English language proficiency

Benefits For Senior Technical Analyst

Medical Insurance
  • Flexible medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs

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