Oracle is seeking a Senior Technical Analyst to join their Support organization for UK Government Clients. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves working with Oracle E-Business Suite HR and Oracle Fusion Cloud HCM services, requiring strong technical expertise and customer service skills.
The role demands a security-cleared professional who can manage customer service requests, provide technical analysis, and troubleshoot complex issues in a SaaS environment. You'll be working as part of the UK Team, reporting to the UK Government Cloud Support Manager, with responsibilities including on-call support during evenings, weekends, and public holidays on a rotation basis.
This is an excellent opportunity for a technically skilled professional with experience in ERP systems and helpdesk environments. The position offers the chance to work with leading cloud technologies while supporting government clients. The role requires a unique combination of technical expertise, security clearance, and strong communication skills, making it ideal for UK nationals with a background in technical support and customer service.
As part of Oracle, you'll join a world leader in cloud solutions with over 40 years of industry experience. The company offers competitive benefits, promotes work-life balance, and maintains a strong commitment to diversity and inclusion. This role provides an opportunity to work on critical systems while developing expertise in cloud technologies and government sector solutions.