Senior Technical Operations Engineer

World leader in cloud solutions providing tomorrow's technology to tackle today's problems.
DevOps
Senior Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Senior Technical Operations Engineer

Oracle Cloud Infrastructure (OCI) is seeking a Senior Technical Operations Engineer to join their Sovereign Cloud team. This role focuses on building and operating government, classified, and sovereign cloud regions with the same reliability and high performance as their public cloud. The position requires a blend of deep technical knowledge and administration/analysis expertise in Oracle's Cloud Infrastructure to provide escalation support for complex production environment challenges.

The ideal candidate will be responsible for managing critical production environments, including systems and databases that support essential business operations. They will perform administration and analysis across multiple production environments and propose innovative solutions to enhance availability, performance, and supportability.

This role offers an exciting opportunity to work with cutting-edge cloud technology while addressing challenges related to immense growth, scaling, and maintaining extremely high performance and availability requirements. The position involves working with a smart, motivated, and diverse team focused on bringing the world's most important work to OCI.

Key aspects of the role include system optimization, technical support leadership, and coordination with internal and external stakeholders. The position requires both Japanese (native level) and English (business level) language skills, making it ideal for bilingual professionals looking to make an impact in cloud infrastructure operations.

Oracle offers a competitive benefits package and promotes a diverse, inclusive workplace. The company has a 40+ year track record of success and continues to lead in cloud solutions, making it an excellent opportunity for career growth in cloud operations.

Last updated 15 days ago

Responsibilities For Senior Technical Operations Engineer

  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide technical support for complex technical issues which may include leading problem management cases and providing management status
  • Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution
  • Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching
  • Work on standardization projects for both hardware and software under the Oracle technology stack
  • Provide support and administration on a 24/7 basis and will require rotation across day and night shifts

Requirements For Senior Technical Operations Engineer

Linux
Kubernetes
  • Japanese Language Skill: Native level, English: business level
  • Bachelor's degree in computer science or equivalent work experience
  • Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
  • An understanding of infrastructure as code tooling
  • Experience participating in or running incident bridges
  • Customer focus, with a passion for delighting customers
  • Experience in cloud technical support, operations, NOC or similar is preferred
  • Demonstrate ability to quickly learn new technical disciplines and then train others

Benefits For Senior Technical Operations Engineer

Medical Insurance
  • Medical Insurance
  • Life Insurance
  • 401k

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