Oracle Technical Support is seeking a Senior Technical Support Engineer to join their Analytics products support team. This role focuses on assisting customers and partners in resolving problems with Oracle Analytics products (BIEE/OAS,OAC/FDI/NSAW). As a senior member of the team, you'll be responsible for handling complex technical issues, contributing to product improvement, and ensuring customer satisfaction. The position requires strong technical expertise in database systems, Linux environments, and cloud infrastructure. You'll work in a dynamic environment supporting mission-critical tools, with opportunities to create automated solutions and lead technical problem-solving initiatives. The role offers comprehensive benefits, competitive compensation, and the chance to work with cutting-edge analytics technology at a global leader in cloud solutions. This position requires US citizenship and includes rotating shift coverage for comprehensive customer support. While no travel is required, you'll engage with customers through various remote channels, making this an ideal opportunity for those who excel in technical problem-solving and customer service in a virtual environment.