Senior Technical Support Engineer - OASE

A world leader in cloud solutions using tomorrow's technology to tackle today's problems.
$44,900 - $126,100
Backend
Senior Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · AI

Description For Senior Technical Support Engineer - OASE

Oracle Technical Support is seeking a Senior Technical Support Engineer to join their Analytics products support team. This role focuses on assisting customers and partners in resolving problems with Oracle Analytics products (BIEE/OAS,OAC/FDI/NSAW). As a senior member of the team, you'll be responsible for handling complex technical issues, contributing to product improvement, and ensuring customer satisfaction. The position requires strong technical expertise in database systems, Linux environments, and cloud infrastructure. You'll work in a dynamic environment supporting mission-critical tools, with opportunities to create automated solutions and lead technical problem-solving initiatives. The role offers comprehensive benefits, competitive compensation, and the chance to work with cutting-edge analytics technology at a global leader in cloud solutions. This position requires US citizenship and includes rotating shift coverage for comprehensive customer support. While no travel is required, you'll engage with customers through various remote channels, making this an ideal opportunity for those who excel in technical problem-solving and customer service in a virtual environment.

Last updated 25 days ago

Responsibilities For Senior Technical Support Engineer - OASE

  • Provide strategic technical support to ensure highest customer satisfaction
  • Create/utilize automated technology for diagnosis and problem resolution
  • Address complex, critical customer issues
  • Serve as technical interface to customers, OEMs and VARs
  • Research and develop solutions independently
  • Lead and assist team members
  • Provide support through web conferences, phone calls and web updates
  • Handle shift coverage including weekends, holidays and weeknights

Requirements For Senior Technical Support Engineer - OASE

Linux
MySQL
  • BS Computer Science/MIS/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA
  • 3-5+ years experience with Core products
  • Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server)
  • Strong SQL skills
  • Knowledge of operating systems (WINDOWS, LINUX)
  • Hands-on Linux shell commands experience
  • WebLogic Application server administration experience
  • US Citizenship required
  • Excellent written and verbal communication skills

Benefits For Senior Technical Support Engineer - OASE

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • 401(k) Savings and Investment Plan with company match
  • Paid time off and flexible vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan

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