Senior Technical Talent Management Support Engineer

World leader in cloud solutions using tomorrow's technology to tackle today's problems, with 40+ years of experience.
Orlando, FL, USA
$51,900 - $126,100
Backend
Senior Software Engineer
In-Person
5,000+ Employees
7+ years of experience
Enterprise SaaS

Description For Senior Technical Talent Management Support Engineer

Oracle is seeking a Senior Technical Talent Management Support Engineer to join their HCM Support Team. This role focuses on providing technical support for Oracle's HCM Cloud Talent Management solutions. The ideal candidate will bring 7+ years of experience in Oracle products, with deep expertise in HCM Cloud modules, particularly in Talent Management. You'll be responsible for troubleshooting complex technical issues, leading customer interactions, and providing mentorship to team members.

The position requires strong technical skills in SQL, PL/SQL, and Java, combined with functional knowledge of HCM processes. You'll work with cutting-edge cloud technologies while supporting Oracle's enterprise customers. The role offers comprehensive benefits including medical insurance, 401(k) with company match, and flexible vacation time.

As a senior member of the team, you'll handle critical support cases, contribute to knowledge base development, and help maintain high customer satisfaction levels. The position offers competitive compensation ranging from $51,900 to $126,100 annually, with potential equity opportunities.

Oracle provides a collaborative work environment where diversity is valued and innovation is encouraged. You'll be part of a global team that's shaping the future of cloud-based HR solutions, with opportunities for professional growth and development. The role requires occasional weekend work and shift rotations, offering a dynamic and challenging environment for experienced technical professionals.

Last updated 3 months ago

Responsibilities For Senior Technical Talent Management Support Engineer

  • Troubleshoot and resolve highly complex techno-functional problems
  • Provide excellence in customer service support
  • Track incidents, diagnosis, replication, and resolution of critical cases
  • Lead customer meetings and peer-level discussions
  • Provide direction and mentoring to others
  • Work on weekends and multiple shifts on rotation basis
  • Configure and support HCM Core HR module and employee hiring

Requirements For Senior Technical Talent Management Support Engineer

Java
  • BS Computer Science/MIS/Engineering/Math/Physics/Chemistry with 3.0 GPA or proven professional experience
  • 7 years experience with Core products or 8 years with Applications products
  • Experience with Oracle HCM / Oracle Cloud HCM modules
  • Proficiency in SQL and PL/SQL
  • Advanced skills in Excel
  • Experience with ticketing systems (My Oracle Support and JIRA preferred)
  • Strong analytical and problem-solving skills
  • Knowledge of HCM Cloud security setup

Benefits For Senior Technical Talent Management Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours of paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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