Service Operations Engineer

World leader in cloud solutions using tomorrow's technology to tackle today's problems, operating with integrity for 40+ years.
$63,000 - $126,100
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Service Operations Engineer

Oracle is seeking a Service Operations Engineer to join their team in maintaining and optimizing their cloud infrastructure. This role combines technical expertise with operational excellence, focusing on supporting production environments and ensuring system reliability. The position requires a blend of hands-on technical skills and customer service orientation, as you'll be responsible for managing complex technical issues and coordinating with various stakeholders.

The role offers an opportunity to work with cutting-edge cloud technology in a company that's been at the forefront of innovation for over 40 years. You'll be part of a team that maintains critical infrastructure, handles system upgrades, and ensures consistent uptime in a cloud environment. The position includes comprehensive benefits and the chance to work on enterprise-scale systems.

This is an ideal opportunity for someone with a strong technical background who enjoys problem-solving and has a passion for maintaining and optimizing complex systems. The role offers exposure to various aspects of cloud operations and system administration, with opportunities to work with both internal teams and government clients.

The position comes with competitive compensation, comprehensive benefits, and the stability of working for a global technology leader. Oracle's commitment to innovation and customer success makes this an excellent opportunity for career growth in cloud operations and technical support.

Last updated 17 minutes ago

Responsibilities For Service Operations Engineer

  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide technical support for complex technical issues
  • Lead problem management cases
  • Coordinate support cases with internal technical resources and third party vendors
  • Manage storage infrastructure of Oracle system and database appliances
  • Assist with server operating system and application upgrades, bug fixes, and patching
  • Work on standardization projects for hardware and software under Oracle technology stack
  • Provide on-call support on a rotating basis

Requirements For Service Operations Engineer

Linux
  • Bachelor's degree in Computer Science or equivalent work experience
  • Experience with Linux
  • Experience participating in or running incident bridges
  • Customer obsession and passion for delighting customers
  • Willingness to work in 24/7 NOC with 4X10 schedule including weekends
  • Ability to quickly learn new technical domains and train others
  • Experience in cloud technical support, operations, NOC or similar (preferred)
  • Experience working with government customers (preferred)

Benefits For Service Operations Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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