Oracle is seeking a Service Operations Engineer to join their cloud infrastructure team in multiple locations including Reston, VA, Austin, TX, and Seattle, WA. This role operates in a 24x7 environment with a 4x10 schedule including rotating weekends, offering flexibility across day, mid, and night shifts.
The position is crucial for maintaining and operating production environments, including systems and databases that support critical business operations. The ideal candidate will combine deep technical knowledge with strong administrative and analytical skills to provide escalation support for complex production environment challenges. These challenges include managing immense growth, scaling, cloud leveraging, and maintaining high performance and availability requirements.
Key responsibilities include installing, monitoring, and optimizing production server hardware and software, leading problem management cases, and coordinating with internal teams and third-party vendors for resolution. The role requires expertise in Oracle production environments, including server operating system maintenance, application upgrades, bug fixes, and patching.
The position requires a Bachelor's degree in Computer Science, Information Systems, or equivalent work experience, along with an active TS/SCI clearance (Polygraph preferred). Candidates should have solid experience in Technical Infrastructure support, server administration, and troubleshooting distributed applications. Knowledge of enterprise platforms, network architecture, and protocols is essential.
Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, flexible vacation, and various other perks. The company promotes work-life balance and provides opportunities for professional growth in a dynamic, fast-paced environment. This role presents an excellent opportunity for someone passionate about cloud technology and interested in working with cutting-edge infrastructure at scale.