Service Operations Engineer (JoinOCI-Ns2)

World leader in cloud solutions, using tomorrow's technology to tackle today's challenges. Partnered with industry-leaders in almost every sector for 40+ years.
$63,000 - $126,100
Cloud
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS · Cloud

Description For Service Operations Engineer (JoinOCI-Ns2)

Oracle is seeking a Service Operations Engineer to join their cloud infrastructure team in multiple locations including Reston, VA, Austin, TX, and Seattle, WA. This role operates in a 24x7 environment with a 4x10 schedule including rotating weekends, offering flexibility across day, mid, and night shifts.

The position is crucial for maintaining and operating production environments, including systems and databases that support critical business operations. The ideal candidate will combine deep technical knowledge with strong administrative and analytical skills to provide escalation support for complex production environment challenges. These challenges include managing immense growth, scaling, cloud leveraging, and maintaining high performance and availability requirements.

Key responsibilities include installing, monitoring, and optimizing production server hardware and software, leading problem management cases, and coordinating with internal teams and third-party vendors for resolution. The role requires expertise in Oracle production environments, including server operating system maintenance, application upgrades, bug fixes, and patching.

The position requires a Bachelor's degree in Computer Science, Information Systems, or equivalent work experience, along with an active TS/SCI clearance (Polygraph preferred). Candidates should have solid experience in Technical Infrastructure support, server administration, and troubleshooting distributed applications. Knowledge of enterprise platforms, network architecture, and protocols is essential.

Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, flexible vacation, and various other perks. The company promotes work-life balance and provides opportunities for professional growth in a dynamic, fast-paced environment. This role presents an excellent opportunity for someone passionate about cloud technology and interested in working with cutting-edge infrastructure at scale.

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Responsibilities For Service Operations Engineer (JoinOCI-Ns2)

  • Install, monitor, maintain, support, and optimize production server hardware and software
  • Provide escalated technical support for complex technical issues
  • Lead problem management cases and provide management status
  • Coordinate escalated support cases with internal technical resources and third party vendors
  • Assist with server operating system and application upgrades, bug fixes, and patching
  • Work on standardization projects for hardware and software under Oracle technology stack
  • Provide on-call support on a rotating basis

Requirements For Service Operations Engineer (JoinOCI-Ns2)

Linux
  • Active TS/SCI clearance required, active Polygraph preferred
  • Must be able to obtain and maintain an active polygraph
  • Bachelor's degree in Computer Science or equivalent work experience
  • Experience with Linux
  • Experience participating in or running incident bridges
  • Customer obsession, passion for delighting customers
  • Willingness to work in 24/7 NOC; 4X10 schedule including weekends

Benefits For Service Operations Engineer (JoinOCI-Ns2)

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours of paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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