Service Operations Engineer (JoinOCI-Ns2)

World leader in cloud solutions, using tomorrow's technology to tackle today's challenges. Partnered with industry-leaders in almost every sector for 40+ years.
$63,000 - $126,100
DevOps
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS · Cloud

Description For Service Operations Engineer (JoinOCI-Ns2)

Oracle is seeking a Service Operations Engineer to join their cloud infrastructure team. This role involves managing critical production environments in a 24x7 operational setting, with flexible shift schedules including day, mid, and night shifts on a 4x10 schedule including rotating weekends. The position combines deep technical expertise with administration and analysis skills to support Oracle's Cloud Infrastructure, focusing on solving complex production environment challenges related to scaling, performance, and high availability.

The role requires strong technical infrastructure support experience and the ability to troubleshoot distributed applications, software, and operating systems. You'll be working with enterprise platforms and keeping up with modern technology while making strategic recommendations. The position demands expertise in network architecture and protocols, along with enterprise administrative scripting capabilities.

This is an excellent opportunity for someone who thrives in a dynamic environment and wants to work with cutting-edge cloud technology. The role offers comprehensive benefits, competitive compensation, and the chance to work with industry-leading cloud solutions. Security clearance requirements (TS/SCI) make this position ideal for those with existing clearances or willing to obtain them.

Oracle provides an inclusive work environment and comprehensive benefits package, including medical, dental, vision insurance, 401(k) with company match, flexible vacation, and various other perks. The company's commitment to work-life balance and professional growth makes this an attractive opportunity for those looking to advance their careers in cloud operations and infrastructure management.

Last updated 8 hours ago

Responsibilities For Service Operations Engineer (JoinOCI-Ns2)

  • Install, monitor, maintain, support, and optimize production server hardware and software
  • Provide escalated technical support for complex technical issues
  • Lead problem management cases and provide management status
  • Coordinate escalated support cases with internal technical resources and third party vendors
  • Assist with server operating system and application upgrades, bug fixes, and patching
  • Work on standardization projects for hardware and software under Oracle technology stack
  • Provide on-call support on a rotating basis

Requirements For Service Operations Engineer (JoinOCI-Ns2)

Linux
  • An active TS/SCI is required, active Polygraph preferred
  • Bachelor's degree in Computer Science or equivalent work experience
  • Experience with Linux
  • Experience participating in or running incident bridges
  • Customer obsession, passion for delighting customers
  • Willingness to work in 24/7 NOC; 4X10 schedule including weekends
  • Demonstrable ability to quickly learn new technical domains and train others

Benefits For Service Operations Engineer (JoinOCI-Ns2)

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours of paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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