Siebel Senior Manager Oracle CSS

A world leader in cloud solutions using tomorrow's technology to tackle today's problems, operating with integrity for 40+ years.
Backend
Principal Software Engineer
Hybrid
5,000+ Employees
15+ years of experience
Enterprise SaaS

Description For Siebel Senior Manager Oracle CSS

Oracle's Customer Success Services (CSS) team is seeking an experienced and self-motivated leader to manage a team of technical subject matter experts in Europe. This role combines technical expertise in Siebel and other Oracle products with strong leadership capabilities. The position involves leading service delivery, team development, and customer success initiatives across EMEA. The ideal candidate will have extensive IT background, proven team management experience, and deep knowledge of Oracle products, particularly Siebel. This role offers the opportunity to work with diverse customers across various industries, contributing to both technical excellence and business growth. The position includes responsibilities for customer satisfaction, team utilization, practice development, and cross-functional collaboration. Oracle provides a supportive environment with opportunities for professional growth, competitive benefits, and a culture that values diversity and inclusion. The role requires strong technical knowledge combined with strategic thinking and people management skills, making it ideal for experienced professionals looking to make a significant impact in a global technology leader's success.

Last updated 4 hours ago

Responsibilities For Siebel Senior Manager Oracle CSS

  • Lead and develop a team of Siebel technical subject matter experts
  • Regular interaction with sales and delivery account teams
  • Active participation in regional and global collaboration programs
  • Assist in developing business models
  • Provide leadership and direction with coaching and mentoring
  • Manage team utilization and delivery costs
  • Act as senior management point for customer issue escalation
  • Ensure proper technical resource allocation
  • Validate and improve CSS processes and services
  • Contribute to service/product development initiatives

Requirements For Siebel Senior Manager Oracle CSS

  • Minimum 15 years IT organization background
  • Experience managing a team of 10+ people
  • Experience in leveraging onshore and offshore teams
  • Oracle Siebel experience required
  • Strong English level
  • Experience with Apps UL, Database and CX knowledge (plus)
  • Experience with on-premises and Cloud environments (plus)

Benefits For Siebel Senior Manager Oracle CSS

Medical Insurance
Mental Health Assistance
Vision Insurance
Dental Insurance
  • Competitive salary with exciting benefits
  • Flexible and remote working
  • Learning and development opportunities
  • Employee Assistance Program
  • Employee resource groups
  • Inclusive culture

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