Sr. Technical Analyst

World leader in cloud solutions providing IT solutions to the financial services industry, serving 900+ financial institutions across 130 countries.
Backend
Senior Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Finance · Enterprise SaaS

Description For Sr. Technical Analyst

Oracle Financial Services Global Industries Unit (FSGIU) is seeking a Senior Technical Analyst to join their world-class banking support team. This role is crucial in supporting 900+ financial institutions across 130 countries that rely on FSGIU Banking products. The position combines technical expertise with customer-facing responsibilities, requiring strong skills in Java, Oracle databases, and application servers.

The ideal candidate will be part of an enthusiastic team providing critical support for both on-premise and SaaS customers. You'll work in a high-volume, mission-critical environment, handling complex technical challenges while maintaining direct communication with C-level customers. The role demands expertise in multiple technical areas, including Oracle Database, PL/SQL, Application Servers, and web technologies.

This position offers the opportunity to work with state-of-the-art technologies while developing crucial skills in customer relationship management and critical situation handling. You'll be responsible for proactive monitoring, troubleshooting, and providing Day-2 services to SaaS customers. The role requires a unique combination of technical depth, communication skills, and banking domain knowledge.

Oracle offers a competitive benefits package and promotes a diverse, inclusive workplace. The company's commitment to innovation and customer success makes this an excellent opportunity for experienced professionals looking to make a significant impact in the financial technology sector. Join a team that's shaping the future of banking technology while working with cutting-edge cloud solutions and emerging technologies.

Last updated 3 months ago

Responsibilities For Sr. Technical Analyst

  • Act as technical interface to customers, OEMs, and VARs
  • Resolve problems related to installation and maintenance of Oracle products
  • Research and develop solutions to customer issues independently
  • Provide technical support for Oracle banking products
  • Handle critical situation management
  • Perform proactive monitoring and troubleshooting

Requirements For Sr. Technical Analyst

Java
JavaScript
TypeScript
  • 6 to 10+ years of experience
  • Core Java and J2EE expertise
  • Oracle Database and PL/SQL knowledge
  • Experience with WebLogic/WebSphere Application Servers
  • Knowledge of Performance Tuning and Oracle internals
  • Strong debugging and issue triaging skills
  • Excellent communication skills for customer interactions
  • Experience in Banking Product Support or Bank IT (preferred)

Benefits For Sr. Technical Analyst

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs

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