Technical Analyst 1-Support

A world leader in cloud solutions, using tomorrow's technology to tackle today's problems.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS

Description For Technical Analyst 1-Support

Oracle is seeking a Technical Analyst 1-Support to join their team in Bengaluru. This role involves conducting investigations on front-end applications and performing backend troubleshooting tasks. The ideal candidate will have 0-2 years of experience in application support with strong SQL knowledge. The position requires working flexible shifts, including a regular shift from 5:30 PM to 2:30 AM IST, with on-call support responsibilities.

As a Technical Solution Analyst, you'll be responsible for investigating and resolving technical issues, working with both front-end applications and backend systems. Your duties will include gathering log files, querying databases, updating system fields, and ensuring smooth server operations. Strong communication skills are essential as you'll be interacting with clients and internal teams regularly.

Oracle offers a comprehensive benefits package including medical coverage, life insurance, and retirement options. As a world leader in cloud solutions, Oracle provides an innovative work environment where diverse perspectives are valued. The company has a 40+ year track record of success and continues to partner with industry leaders across various sectors.

The role offers an excellent opportunity for professional growth within a leading technology company. You'll be part of a dynamic support organization, serving as an advocate for customer needs while developing your technical and problem-solving skills. The position requires a bachelor's degree in a technical field and readiness to work in a fast-paced, shift-based environment.

Last updated 11 days ago

Responsibilities For Technical Analyst 1-Support

  • Conduct investigations on front-end applications
  • Capture information and apply fix tools
  • Shadow end users and test workflows internally and externally
  • Perform backend techniques including gathering log files, querying tables
  • Update database fields and cycle servers
  • Maintain effective communication with clients and internal collaborators
  • Document notes, activities, resolutions, and knowledge articles
  • Prioritize work based on severity
  • Collaborate across teams to address issues

Requirements For Technical Analyst 1-Support

  • Bachelor's degree in computer engineering, computer science, information systems, software engineering, or related field
  • 0-2 years of experience in application support, client/customer support
  • Knowledge of SQL
  • Readiness to work shift from 5:30 PM to 2:30 AM IST
  • Strong interpersonal and communication skills
  • Willingness to work different shifts and provide on-call support

Benefits For Technical Analyst 1-Support

Medical Insurance
  • Flexible medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs

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