Technical Analyst 1-Support

World leader in cloud solutions, using tomorrow's technology to tackle today's problems with 40+ years of experience.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS

Description For Technical Analyst 1-Support

Oracle is seeking a Technical Solution Analyst to join their team in Bengaluru. This role combines front-end and backend support responsibilities, requiring strong SQL skills and technical troubleshooting abilities. The position involves conducting investigations on applications, working with databases, and providing comprehensive support solutions.

As a Technical Solution Analyst, you'll be responsible for troubleshooting front-end applications, gathering and analyzing log files, and maintaining database operations. The role requires effective communication skills as you'll be interacting with clients and internal teams globally. You'll need to balance multiple priorities while ensuring high-quality support delivery.

The ideal candidate should have 0-2 years of experience in technical support or related fields, with a strong foundation in SQL and database operations. A bachelor's degree in computer science or related field is required. The position offers the opportunity to work with a global leader in cloud solutions, with exposure to cutting-edge technology and diverse technical challenges.

Oracle offers a competitive benefits package and opportunities for professional growth. The role requires working in shifts (5:30 PM to 2:30 AM IST), making it suitable for candidates who can adapt to flexible working hours. You'll be part of a dynamic team that values innovation, diversity, and technical excellence.

This is an excellent opportunity for early-career professionals looking to build their technical support career with a renowned technology leader. The role offers hands-on experience with enterprise-level applications and systems, while developing crucial troubleshooting and client communication skills.

Last updated 23 days ago

Responsibilities For Technical Analyst 1-Support

  • Conducting investigations on front-end applications
  • Capturing information and applying fix tools
  • Shadowing end users and testing workflows
  • Backend techniques including gathering log files, querying tables
  • Updating database fields and cycling servers
  • Documentation of notes, activities, resolutions, and knowledge articles
  • Prioritizing work based on severity
  • Collaborating across teams

Requirements For Technical Analyst 1-Support

  • Bachelor's degree in computer engineering, computer science, information systems, software engineering, or related field
  • 0-2 years of experience in application support, client/customer support, incident management
  • Knowledge of SQL
  • Ability to work shift from 5:30 PM to 2:30 AM IST
  • Strong interpersonal and communication skills
  • English language proficiency

Benefits For Technical Analyst 1-Support

Medical Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs

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