Technical Analyst 1-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems, operating for 40+ years.
Nashville, TN, USAColumbia, MD, USAAustin, TX, USA
$45,700 - $89,200
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS

Description For Technical Analyst 1-Support

Oracle is seeking a Technical Analyst 1-Support to join their Support organization. This entry-level role focuses on delivering post-sales support and solutions to Oracle's customer base. As a primary point of contact for customers, you'll be responsible for resolving both technical and non-technical inquiries through phone and electronic means. The position requires strong customer service skills and technical aptitude to troubleshoot Oracle products and Electronic Support Services. This is an excellent opportunity to start your career with a global technology leader that offers comprehensive benefits and growth potential. The role offers competitive compensation ranging from $45,700 to $89,200 annually, along with extensive benefits including medical insurance, 401(k) matching, and equity eligibility. Oracle values diversity and maintains an inclusive workplace culture, making it an ideal environment for professionals starting their careers in technical support.

Last updated 8 days ago

Responsibilities For Technical Analyst 1-Support

  • Provide level one support to customers who contact the Oracle Solution Center
  • Maintain high level of customer satisfaction while meeting guidelines
  • Act as technical interface to customers, OEMs and VARs
  • Resolve problems related to installation, maintenance and use of Oracle products
  • Facilitate customer relationships with Support
  • Resolve post-sales non-technical customer inquiries
  • Handle technical questions regarding Electronic Support Services

Requirements For Technical Analyst 1-Support

  • 0-2+ years of experience
  • Must be able to read, write, and speak English
  • Security clearance required
  • Must be eligible to work in the United States (no visa sponsorship available)

Benefits For Technical Analyst 1-Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
Equity
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation policy
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal
  • Equity eligibility

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