Technical Analyst 1-Support

A world leader in cloud solutions using tomorrow's technology to tackle today's problems.
Kansas City, MO, USAOrlando, FL, USANashville, TN, USA
$45,700 - $89,200
Support
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS

Description For Technical Analyst 1-Support

Oracle is seeking a Technical Solution Analyst to join their team in improving and supporting critical applications. This role combines technical expertise with customer service, focusing on application enhancement and problem-solving. As a Technical Analyst 1, you'll be responsible for investigating and resolving technical issues, implementing improvements, and ensuring optimal system performance. The position offers comprehensive benefits and growth opportunities within a global technology leader. The role requires security clearance and involves both independent work and collaborative problem-solving with team members. You'll be part of a dynamic environment that values innovation and technical excellence, while maintaining work-life balance. The position includes on-call rotation responsibilities and offers competitive compensation with potential for equity. Oracle's commitment to diversity and inclusion makes this an excellent opportunity for professionals starting their technical career.

Last updated a day ago

Responsibilities For Technical Analyst 1-Support

  • Improve, supervise and support applications
  • Perform ongoing fixing and enhancements
  • Meet and exceed client contractual obligations
  • Respond to user requests and improvements
  • Support scheduled on-call rotation
  • Problem solving with assistance and mentorship
  • Perform fixing investigations
  • Prioritize work based on severity
  • Collaborate across teams
  • Document notes, activities, and resolutions

Requirements For Technical Analyst 1-Support

Java
  • 0 to 2+ years of experience
  • Security clearance required
  • English language proficiency
  • Customer Service skills
  • Technical Support experience
  • Troubleshooting abilities

Benefits For Technical Analyst 1-Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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