Technical Analyst 1-Support

Oracle is seeking Technical Support Analysts for their NetSuite SuiteCloud products division. This entry-level position offers an exciting opportunity to join a global leader in cloud solutions with over 40 years of industry experience. The role involves providing technical support for Oracle's NetSuite products, including ERP, Accounting, CRM, and E-commerce solutions.

The position requires strong analytical and problem-solving skills, with a focus on customer support and technical troubleshooting. Successful candidates will become product experts, handling customer queries and providing solutions while serving as an advocate for customer needs. The role offers significant growth potential with opportunities to advance into more than 30+ areas of specialization.

Key responsibilities include resolving customer support cases, performing technical analysis, documenting solutions, and contributing to knowledge base development. The ideal candidate should be fluent in both Portuguese and English, with a background in Computer Science or IT, and possess strong communication skills.

Oracle offers a comprehensive benefits package including medical, life insurance, and retirement options. The company promotes a diverse and inclusive workplace environment, with opportunities for professional development and career advancement. This role is perfect for technically-minded individuals who enjoy problem-solving and customer interaction, offering a chance to work with cutting-edge cloud technologies while developing expertise in enterprise software solutions.