Technical Analyst 1-Support

Oracle's Support organization seeks a Technical Analyst to deliver post-sales support and solutions to customers. As part of the Immediate Response Center (IRC), you'll provide world-class incident management services based on ITIL best practices. The role involves being the technical interface for customers, OEMs, and VARs, resolving problems related to Oracle products installation and maintenance. You'll handle level one support through the Oracle Solution Center, focusing on maintaining high customer satisfaction.

The position requires strong technical skills in Linux and SQL, with responsibilities including proactive system monitoring, alarm investigation, and issue resolution. You'll work in Bengaluru, managing service requests according to SLAs and documenting all investigations. The role offers exposure to enterprise-level support operations and cutting-edge automated tools.

Oracle offers a competitive benefits package and promotes a diverse, inclusive workplace. With over 40 years of industry leadership, Oracle provides opportunities for professional growth in a dynamic cloud solutions environment. The company values work-life balance and encourages community involvement through volunteer programs.

This role is ideal for early-career professionals with a technical background who are interested in enterprise support and incident management. You'll gain valuable experience in troubleshooting, customer service, and technical problem-solving while working with a global leader in technology solutions.