Technical Analyst 2-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems, operating with integrity for 40+ years.
$45,000 - $65,000
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS

Description For Technical Analyst 2-Support

Oracle, a leading cloud solutions provider with 40+ years of experience, is seeking a Technical Analyst 2-Support to join their team in Zapopan, Mexico. This role offers an exciting opportunity for early-career professionals to provide technical support for Oracle products while working with experienced senior engineers. The position involves direct interaction with customers, OEMs, and VARs, focusing on problem resolution and maintaining high customer satisfaction.

As a Technical Analyst, you'll be instrumental in solving real-world problems using your programming skills and technical knowledge. The role offers significant learning opportunities and exposure to emerging technologies that impact billions of lives daily. Oracle's commitment to innovation and challenging the status quo makes this an ideal position for someone looking to grow their career in technical support.

The company offers a comprehensive benefits package including medical, life insurance, and retirement options. Oracle promotes a diverse and inclusive workplace, supporting work-life balance and providing opportunities for community involvement through volunteer programs. The role requires fluency in both English and Spanish, making it perfect for bilingual professionals looking to start their career with a global technology leader.

This position is ideal for candidates who are passionate about technology, enjoy problem-solving, and want to work in an environment that encourages innovation and personal growth. The role offers real responsibility from day one, with the support of experienced team members and the resources of a world-class organization.

Last updated 5 days ago

Responsibilities For Technical Analyst 2-Support

  • Provide technical support to customers, OEMs, and VARs for Oracle products
  • Resolve installation and maintenance related problems
  • Maintain high level of customer satisfaction
  • Work with guidance from senior support engineers
  • Research, collaborate, and replicate problems to develop solutions

Requirements For Technical Analyst 2-Support

Java
  • 0-2+ years of experience
  • Fluency in English and Spanish
  • Programming skills
  • Problem-solving abilities

Benefits For Technical Analyst 2-Support

Medical Insurance
Vision Insurance
Dental Insurance
  • Competitive benefits package
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs

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