Technical Analyst 2-Support

Oracle Cloud Infrastructure (OCI) is seeking a Technical Analyst 2 to join their cloud support team. This role is crucial in providing world-class cloud support experience and building the next generation IaaS cloud service. As part of the Engineering organization, you'll act as a bridge between product engineering and partners, while being the voice of the customer to influence product features and improvements.

The position involves three main areas: handling customer service requests, managing incidents that might affect customers, and overseeing changes for dedicated customer regions. You'll be working with a dynamic team that deeply understands our cloud platform operations, troubleshooting complex technical issues, and ensuring optimal customer experience.

The role offers comprehensive benefits including medical, dental, vision insurance, 401(k) with company match, flexible vacation, and various other perks. You'll be part of Oracle's 40+ year legacy of innovation, working in an inclusive environment that values diverse perspectives and promotes work-life balance.

This position requires 3-5+ years of experience, proficiency in English and Japanese, and strong expertise in cloud support and troubleshooting. You'll work in shifts, including weekends, demonstrating your commitment to providing 24/7 customer support. The role offers competitive compensation ranging from $42,000 to $112,600 annually, with potential equity opportunities.