Technical Analyst support

World leader in cloud solutions using tomorrow's technology to tackle today's problems, operating with integrity for 40+ years.
Backend
Entry-Level Software Engineer
Hybrid
2+ years of experience
Enterprise SaaS

Description For Technical Analyst support

Oracle is seeking a Technical Analyst to join their operations team in Zapopan, Mexico. This role requires working on shifts 24/7/365 in a hybrid work environment at the Oracle office in Guadalajara Campus. The ideal candidate will have 0-2+ years of experience with strong knowledge in ITIL concepts, incident management, and system monitoring. Key technical requirements include Unix/Linux OS expertise, database administration, and familiarity with WebLogic and Oracle enterprise manager.

The position offers an excellent opportunity for professional growth within Oracle, one of the world's leading cloud solution providers. The role involves hands-on technical support, system monitoring, and incident management, making it perfect for candidates interested in enterprise-level technology operations.

Candidates must be bilingual (English and Spanish) and comfortable working in a dynamic, shift-based environment. The role offers comprehensive benefits including medical insurance, life insurance, and retirement options. Oracle promotes an inclusive workplace and values diverse perspectives, making it an ideal place for career development.

This position is particularly suited for individuals looking to build a long-term career in technical operations with a global technology leader. Optional but valuable qualifications include Oracle Certifications and previous experience with Oracle products.

Last updated 9 days ago

Responsibilities For Technical Analyst support

  • Handle technical support operations
  • Work on shifts coverage 24/7/365
  • Monitor and handle events and alerts
  • Perform system health checks
  • Manage incidents and changes
  • Handle database administration tasks
  • Work with WebLogic and Oracle enterprise manager

Requirements For Technical Analyst support

Linux
  • Fluent in Spanish and English
  • ITIL concepts knowledge in incident management and change management
  • Knowledge of events handling and monitoring
  • Unix/Linux OS knowledge
  • Database administration knowledge
  • WebLogic and Oracle enterprise manager knowledge
  • Available to work on shifts 24/7/365

Benefits For Technical Analyst support

Medical Insurance
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs

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