Technical Analyst 2-Support

World leader in cloud solutions, using tomorrow's technology to tackle today's problems.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS

Description For Technical Analyst 2-Support

Oracle is seeking a Technical Analyst 2-Support to join their team in Bengaluru, India. This role combines technical expertise with customer service excellence, requiring 0-2+ years of experience. The position involves providing comprehensive technical support, troubleshooting software and network issues, and collaborating with development teams.

The ideal candidate will have a Bachelor's degree in Computer Science or related field, with proven experience in technical support. Strong proficiency in HTML, CSS, JavaScript, and frontend libraries is essential, along with excellent problem-solving and communication skills.

As a world leader in cloud solutions, Oracle offers a dynamic work environment where innovation thrives. The company provides competitive benefits and opportunities for professional growth. This role offers exposure to cutting-edge technologies and the chance to work with a global team.

Key responsibilities include handling technical inquiries, providing user guidance, documenting solutions, and ensuring compliance with best practices. The position requires flexibility to work across different time zones, supporting global operations.

Oracle promotes an inclusive workplace that values diverse perspectives and maintains high standards of integrity. They offer comprehensive benefits including medical, life insurance, and retirement options, along with opportunities for community involvement through volunteer programs.

Last updated 2 days ago

Responsibilities For Technical Analyst 2-Support

  • Respond to and resolve technical inquiries and support tickets
  • Diagnose, troubleshoot, and resolve software and network-related issues
  • Provide step-by-step guidance to users
  • Collaborate with development and IT teams
  • Document support interactions and solutions
  • Train users on new technologies
  • Monitor system performance
  • Assist in setup, configuration, and maintenance of software systems
  • Ensure compliance with company policies
  • Work flexibly across different timezones

Requirements For Technical Analyst 2-Support

JavaScript
  • Bachelor's degree in computer science, Information Technology, or related field
  • 1-2 years experience in technical support, IT helpdesk, or similar role
  • Strong problem-solving skills
  • Proficiency in HTML, CSS, JavaScript and Frontend libraries
  • Familiarity with networking concepts
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Customer-first mindset

Benefits For Technical Analyst 2-Support

Medical Insurance
Vision Insurance
Dental Insurance
401k
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs
  • Work-life balance

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