Technical Analyst 2-Support (INFRA TEAM) - Q2/2025

As a member of the Support organization at Oracle, your focus will be to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This role involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Oracle's Electronic Support Services. As a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means). You will be able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Oracle offers a highly competitive suite of employee benefits designed on the principles of parity and consistency. They put their people first with flexible medical, life insurance and retirement options. They also encourage employees to give back to their communities through volunteer programs.