Technical Analyst 2-Support (SuiteBuilder) - Q3/2025

Oracle is seeking a Technical Analyst 2-Support (SuiteBuilder) to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves working with NetSuite's cloud-based software and proprietary technologies, providing both technical and non-technical support to customers ranging from basic users to third-party developers.

The ideal candidate will have 0-2+ years of experience and will be responsible for troubleshooting NetSuite proprietary APIs, debugging customer codes, and determining product defects. They will work closely with various departments including Quality Assurance, Professional Services, Product Management, and Development to ensure fast turnaround times while maintaining high service quality.

This role requires strong technical skills in SQL and HTML, combined with excellent customer service and troubleshooting abilities. The position is based in Makati, Metro Manila, Philippines, and requires English language proficiency. The successful candidate will be part of Oracle's inclusive workforce that promotes diverse insights and perspectives.

Oracle offers a competitive benefits package and emphasizes work-life balance. They are committed to employee development and provide opportunities for growth through mandated internal trainings specific to the SuiteCloud Product area. This is an excellent opportunity for someone looking to build a career in technical support within a leading global technology company.

The role involves adapting to the fast-paced nature of NetSuite Cloud Based Software, as new proprietary technologies and innovations are introduced yearly. The position offers the chance to work with a diverse customer base and contribute to maintaining Oracle's high standards of customer satisfaction.