Technical Analyst 2-Support (SuiteBuilder) - Q3/2025

Oracle is seeking a Technical Analyst 2-Support (SuiteBuilder) to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position involves working with NetSuite's cloud-based software and proprietary technologies, providing both technical and non-technical support to customers ranging from non-technical users to in-house developers.

As a Support Engineer, you'll be the technical interface to customers, OEMs, and VARs, helping resolve problems related to Oracle products installation, maintenance, and usage. You'll work primarily through electronic means, maintaining high customer satisfaction while following established guidelines. The role offers opportunities to work with senior support engineers and management, with some areas allowing for independent work.

The ideal candidate should have strong customer service skills, technical knowledge including HTML and SQL, and the ability to troubleshoot complex issues. You'll be part of a dynamic environment where new technologies and innovations are regularly introduced, requiring adaptability and continuous learning.

Oracle offers a competitive work environment with opportunities for growth and development. The company values diverse perspectives and promotes an inclusive workforce. They provide comprehensive benefits including medical, life insurance, and retirement options, along with volunteer programs for community engagement.

This role is perfect for someone early in their career who wants to gain hands-on experience with enterprise-level cloud solutions while developing their technical and customer service skills. You'll be part of a global organization that prioritizes innovation and customer satisfaction, with opportunities to work on cutting-edge technologies and solutions.