Technical Analyst 2-Support (SuiteCloud)

A world leader in cloud solutions using tomorrow's technology to tackle today's problems, with 40+ years of experience.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Technical Analyst 2-Support (SuiteCloud)

Oracle is seeking a Technical Analyst 2-Support (SuiteCloud) to join their Support organization. As a member of the team, you'll focus on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The role involves resolving both technical and non-technical customer inquiries via phone and electronic means, particularly regarding NetSuite proprietary APIs and Electronic Support Services. You'll be working with customers ranging from non-technical resources to in-house developers, debugging code, and determining product defects. The position requires strong technical skills in Java, Python, and SQL, along with excellent troubleshooting abilities. You'll collaborate with multiple departments including QA, Professional Services, and Product Management to ensure fast turnaround while maintaining quality service. This role offers an opportunity to work with cutting-edge cloud technologies in a fast-paced environment where new proprietary technologies and innovations are introduced yearly. Oracle offers comprehensive benefits and promotes a diverse, inclusive workplace where every voice matters.

Last updated 2 months ago

Responsibilities For Technical Analyst 2-Support (SuiteCloud)

  • Provide phone and online support to NetSuite Customers
  • Conduct troubleshooting of NetSuite proprietary APIs
  • Debug customer code and determine product defects
  • Gather customer process details for support and direction
  • Participate in company initiatives for Product Knowledge growth
  • Work with other departments (QA, Professional Services, Product Management, Development)
  • Adapt to fast-paced NetSuite Cloud Based Software environment

Requirements For Technical Analyst 2-Support (SuiteCloud)

Java
Python
  • Experience with API development and debugging
  • Knowledge of HTML
  • Java programming skills
  • Python programming skills
  • SQL knowledge
  • Troubleshooting abilities
  • English language proficiency
  • 0-2+ years of experience

Benefits For Technical Analyst 2-Support (SuiteCloud)

Medical Insurance
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs

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