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Technical Analyst 2-Support (SuiteCloud) - Q2/2025

A world leader in cloud solutions using tomorrow's technology to tackle today's problems, with 40+ years of experience.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS
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Description For Technical Analyst 2-Support (SuiteCloud) - Q2/2025

Oracle is seeking a Technical Analyst 2 for their SuiteCloud Support team to deliver post-sales support and solutions to customers. This role involves resolving both technical and non-technical customer inquiries via phone and electronic means, particularly focusing on NetSuite's proprietary APIs and cloud-based software. The position requires strong troubleshooting abilities, coding knowledge, and customer service skills. As a member of the Support organization, you'll work in a fast-paced environment, collaborating with various departments including Quality Assurance, Professional Services, and Product Management. The role offers opportunities for growth through continuous learning and development, as new proprietary technologies and innovations are introduced yearly. Oracle provides a competitive benefits package and promotes an inclusive work environment that values diverse perspectives.

Last updated 5 months ago

Responsibilities For Technical Analyst 2-Support (SuiteCloud) - Q2/2025

  • Provide phone and online support to NetSuite Customers
  • Conduct troubleshooting of NetSuite proprietary APIs
  • Debug customer code and determine product defects
  • Gather customer process details
  • Participate in company initiatives for Product Knowledge growth
  • Work with Quality and Assurance, Professional Services, Product Management and Development teams
  • Serve as technical interface to customers, OEMs and VARs
  • Maintain high level of customer satisfaction

Requirements For Technical Analyst 2-Support (SuiteCloud) - Q2/2025

Java
Python
JavaScript
  • API experience
  • Debugging skills
  • HTML knowledge
  • Java programming
  • Python programming
  • SQL knowledge
  • Troubleshooting abilities
  • English language proficiency
  • 0-2+ years of experience

Benefits For Technical Analyst 2-Support (SuiteCloud) - Q2/2025

Medical Insurance
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs
  • Work-life balance

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