Technical Analyst 3-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems, operating with integrity for 40+ years.
$44,900 - $126,100
Backend
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS

Description For Technical Analyst 3-Support

Oracle is seeking a Technical Analyst 3-Support to join their team in Denver. This role serves as the technical interface to customers, OEMs, and VARs for resolving problems related to Oracle products installation and maintenance. The position requires 3-5+ years of experience with a focus on EBS Financials and technical support.

The ideal candidate will have a strong background in both technical and functional aspects of Oracle Applications, particularly in Financials modules (General Ledger, Payables, Receivables). This role combines technical expertise with customer service, requiring strong SQL knowledge and excellent communication skills.

The position offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, flexible vacation, and various other perks. The salary range is $44,900 to $126,100 annually, with potential equity opportunities.

Key responsibilities include delivering customer service within SLAs, creating reusable fix content, participating in automation activities, and engaging in testing cycles for new software releases. The role requires occasional weekend and holiday coverage to ensure 24/7 customer support.

This is an excellent opportunity for a technical professional who enjoys problem-solving, has strong analytical skills, and wants to work with enterprise-level financial software systems. The role offers growth potential within Oracle's supportive and diverse work environment, where innovation and work-life balance are prioritized.

Last updated 8 hours ago

Responsibilities For Technical Analyst 3-Support

  • Deliver customer service within service-level agreement for quality and time
  • Create valuable and reusable fix content
  • Participate in Automation fix activities
  • Engage in global/regional project activities
  • Participate in testing cycles for new software versions
  • Deliver internal and external training sessions
  • Provide rotational support coverage for customers on holidays & weekends

Requirements For Technical Analyst 3-Support

Java
PHP
  • BS in Computer Science/MIS/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA or equivalent experience
  • Knowledge of accounting principles and ERP products
  • Strong SQL knowledge
  • Excellent written and verbal communication skills in English
  • Strong customer focus and analytical thinking
  • Experience with Oracle E-Business Suite Financials preferred
  • Knowledge of PL/SQL, Oracle Reports, XML Publisher, Java, Unix, APEX (preferred)

Benefits For Technical Analyst 3-Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • 401(k) Savings with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan

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