Technical Analyst 3-Support

World leader in cloud solutions, using tomorrow's technology to tackle today's problems.
San José Province, San José, Costa Rica
Backend
Senior Software Engineer
In-Person
5,000+ Employees
6+ years of experience
Enterprise SaaS · Cloud

Description For Technical Analyst 3-Support

Oracle is seeking a Senior Support Engineer to serve as the technical interface for customers, OEMs, and VARs. This role focuses on resolving issues related to Oracle products, particularly OLVM and Linux systems. The position requires deep technical expertise in Linux administration, virtualization, and cloud environments. As a Sr. Support Engineer, you'll handle complex technical support cases, manage escalations, and contribute to knowledge base documentation. The role offers opportunities to work with cutting-edge technology in a global environment, with comprehensive benefits including medical, life insurance, and retirement options. Oracle values diversity and inclusion, maintaining an equal opportunity workplace. The position is based in San Jose, Costa Rica, and may require weekend shift work on a rotation basis. With Oracle's 40+ year history of innovation and stability, this role offers excellent career growth potential in cloud technology.

Last updated 6 hours ago

Responsibilities For Technical Analyst 3-Support

  • Remote technical support using phone, email, and web applications technologies for OLVM to customers worldwide
  • Handling and pursuing customers for updates towards problem resolution
  • Filing and tracking product defect reports
  • Writing documents for knowledge base
  • Proactive and reactive Escalation management
  • Monitor team's service tickets
  • Propose training plans for team members
  • Analyze software defects and communicate with engineering team
  • Handle service incidents from customers about Oracle Linux VM

Requirements For Technical Analyst 3-Support

Linux
Python
  • BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA
  • Excellent knowledge of Oracle Linux, Red Hat platforms administration
  • Knowledge of Linux operating system internals
  • Knowledge and experience of Xen tools/environment
  • Experience with KVM Virtualization and Cloud environments
  • Experience with C/Python programming
  • Strong written and verbal communication skills in English
  • Strong analytical and troubleshooting skills

Benefits For Technical Analyst 3-Support

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Options
  • Volunteer Programs

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