Oracle is seeking a Senior Support Engineer to serve as the technical interface for customers, OEMs, and VARs. This role focuses on resolving issues related to Oracle products, particularly OLVM and Linux systems. The position requires deep technical expertise in Linux administration, virtualization, and cloud environments. As a Sr. Support Engineer, you'll handle complex technical support cases, manage escalations, and contribute to knowledge base documentation. The role offers opportunities to work with cutting-edge technology in a global environment, with comprehensive benefits including medical, life insurance, and retirement options. Oracle values diversity and inclusion, maintaining an equal opportunity workplace. The position is based in San Jose, Costa Rica, and may require weekend shift work on a rotation basis. With Oracle's 40+ year history of innovation and stability, this role offers excellent career growth potential in cloud technology.