Technical Analyst 3-Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. You should have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.

You should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex, utilizing independent judgment. You may have a project lead role.

Requirements:

• 4 years experience with Core products or five years experience with Applications products
• Technical degree (BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry) with a 3.0 GPA OR proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
• Fluency in English and Spanish

Key Responsibilities:

• Deliver post-sales support and solutions to Oracle customers
• Resolve non-technical customer inquiries and technical questions
• Act as a primary point of contact for customers
• Facilitate customer relationships with Support
• Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
• Research and develop solutions to customer issues independently

Required Skills:

• Customer Satisfaction
• Technical Support
• Troubleshooting

This role offers the opportunity to work with cutting-edge cloud technologies and contribute to Oracle's mission of using tomorrow's technology to tackle today's problems.