Technical Analyst 3-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems, operating for 40+ years.
$51,900 - $126,100
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Technical Analyst 3-Support

Oracle is seeking a Technical Analyst 3 to join their support team in delivering high-quality solutions to their customer base. This role combines technical expertise with customer advocacy, requiring a strong background in Identity and Access Management, Network Security, and system integration. The position offers a comprehensive benefits package and the opportunity to work with cutting-edge cloud technologies at a global leader in enterprise software.

The ideal candidate will have a Master's degree in Computer Science or related field, with expertise in Identity and Access Management, Internet Directory, and Network Security. They will be responsible for providing strategic technical support, creating automated solutions, and resolving complex customer issues. This role requires both technical depth and customer service excellence.

Oracle provides a collaborative environment where innovation is encouraged and diverse perspectives are valued. The company's 40+ year history of success and continued growth in the cloud solutions space offers excellent opportunities for career development. The position includes competitive compensation with a salary range of $51,900 to $126,100, comprehensive benefits, and the potential for equity participation.

Working at Oracle means joining a team that's committed to using tomorrow's technology to solve today's problems. The company offers work-life balance, opportunities for professional growth, and a chance to make a significant impact in the enterprise software industry. The role is based in Austin, TX, and offers the chance to work with a diverse team of professionals in a dynamic, fast-paced environment.

Last updated 5 hours ago

Responsibilities For Technical Analyst 3-Support

  • Deliver solutions to the Oracle customer base
  • Serve as an advocate for customer needs
  • Offer strategic technical support
  • Create/utilize automated technology for diagnosis and resolution
  • Serve as an expert member of the technical problem solving team
  • Address complex, critical customer issues

Requirements For Technical Analyst 3-Support

Java
  • Master's degree in Computer Science, Engineering, or related technical field
  • Identity and Access Management experience
  • Internet Directory knowledge
  • Software Project Management skills
  • Network Security Fundamentals
  • Cryptography and Network Security expertise
  • Experience in Integrating OIM with other products

Benefits For Technical Analyst 3-Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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