Technical Analyst 3-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
United States
$44,900 - $126,100
Support
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Technical Analyst 3-Support

Oracle is seeking a Technical Analyst 3-Support to join their Support organization. This role focuses on delivering comprehensive post-sales support and solutions to Oracle's diverse customer base. As a key member of the team, you'll serve as an advocate for customer needs, handling both non-technical inquiries and technical troubleshooting for Electronic Support Services.

The position requires 3-5+ years of experience and demands a thorough understanding of Oracle products, with in-depth knowledge of several products and platforms. You'll work independently to research and develop solutions to customer issues, while acting as a primary point of contact between customers and the Support team.

Oracle offers an impressive compensation package ranging from $44,900 to $126,100 annually, with comprehensive benefits including medical, dental, vision insurance, 401(k) with company match, and flexible vacation policy. The company maintains a strong commitment to work-life balance and professional development.

As a world leader in cloud solutions, Oracle provides an innovative work environment where diverse perspectives are valued. The company's 40+ year history of success is built on integrity and continuous advancement in technology. This role offers an excellent opportunity to work with industry-leading products while developing your technical and customer service skills in a supportive, growth-oriented environment.

The ideal candidate will possess strong technical capabilities, excellent communication skills, and the ability to work effectively with both customers and internal teams. You'll be joining a dynamic organization that values innovation, diversity, and professional growth, while contributing to Oracle's mission of delivering cutting-edge technology solutions to global customers.

Last updated a month ago

Responsibilities For Technical Analyst 3-Support

  • Deliver post-sales support and solutions to Oracle customer base
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Handle technical questions regarding use and troubleshooting of Electronic Support Services
  • Act as primary point of contact for customers
  • Facilitate customer relationships with Support
  • Provide advice and assistance to internal Oracle employees on customer situations and escalated issues
  • Interface with customers, OEMs and VARs for problem resolution
  • Research and develop solutions to customer issues independently

Requirements For Technical Analyst 3-Support

  • 3 to 5+ years of experience
  • Understanding of all Oracle products in their competencies
  • In-depth knowledge of several products and/or platforms
  • Experience in multiple platforms
  • English language proficiency (read, write, and speak)
  • Technical support experience

Benefits For Technical Analyst 3-Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation policy
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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