Technical Analyst 3-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
United States
$44,900 - $126,100
Support
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS

Description For Technical Analyst 3-Support

Oracle, a world leader in cloud solutions, is seeking a Technical Analyst 3-Support to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. As a Senior Support Engineer, you'll be the technical interface to customers, OEMs, and VARs, handling both technical and non-technical inquiries through various channels. The position requires deep product knowledge and the ability to work independently while researching and developing solutions to customer issues. With 3-5+ years of experience required, this role offers comprehensive benefits including healthcare, 401(k), flexible vacation, and equity opportunities. Oracle promotes an inclusive workforce and operates with integrity, offering global opportunities where work-life balance flourishes. The role provides competitive compensation ranging from $44,900 to $126,100 annually, depending on experience and qualifications.

Last updated a month ago

Responsibilities For Technical Analyst 3-Support

  • Deliver post-sales support and solutions to Oracle customer base
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Handle technical questions regarding use and troubleshooting of Electronic Support Services
  • Act as primary point of contact for customers
  • Facilitate customer relationships with Support
  • Provide advice and assistance to internal Oracle employees on customer situations and escalated issues
  • Interface with customers, OEMs and VARs for problem resolution
  • Research and develop solutions to customer issues independently

Requirements For Technical Analyst 3-Support

  • 3 to 5+ years of experience
  • Understanding of all Oracle products in their competencies
  • In-depth knowledge of several products and/or platforms
  • Experience in multiple platforms
  • English language proficiency (read, write, and speak)
  • Technical support expertise

Benefits For Technical Analyst 3-Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Supplemental life insurance
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal
  • Voluntary benefits including auto, homeowner and pet insurance

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