Technical Analyst 3-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
6+ years of experience
Enterprise SaaS · Cloud

Description For Technical Analyst 3-Support

Oracle is seeking a Technical Analyst 3-Support to join their Support organization in Bengaluru, India. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position requires 6-10+ years of experience and expertise in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), and Hadoop technologies.

As a Senior Support Engineer, you'll be the technical interface to customers, OEMs, and VARs, handling complex problem resolution related to Oracle products. You'll need deep knowledge of multiple platforms and the ability to work independently while researching and developing solutions to customer issues.

The ideal candidate will have a Bachelor's degree in Computer Science or related field, strong experience with Cloudera Hadoop architecture, and excellent communication skills. You'll be responsible for managing service requests, contributing to knowledge management, and maintaining up-to-date product expertise.

Oracle offers a competitive benefits package including medical, life insurance, and retirement options. The company promotes diverse insights and perspectives, operating with integrity for over 40 years. This role provides an opportunity to work with cutting-edge technology while solving complex customer challenges in a global organization.

Last updated 3 months ago

Responsibilities For Technical Analyst 3-Support

  • Manage and resolve Service Requests logged by customers on Oracle products
  • Own and resolve problems while managing customer expectations throughout the Service Request lifecycle
  • Contribute to Knowledge Management content creation and maintenance
  • Work with development on product improvement programs
  • Maintain product expertise and up-to-date knowledge of new products
  • Troubleshoot highly complex technical issues related to Big Data Appliance
  • Collaborate with Hardware, development, ODI, Oracle R teams

Requirements For Technical Analyst 3-Support

Linux
  • Bachelor's degree in Computer Science, Engineering or related technical field
  • 5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI)
  • Experience with Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie
  • Excellent verbal and written skills in English
  • Experience in multi-tier architecture environment
  • Fundamental understanding of computer networking, systems, and database technologies

Benefits For Technical Analyst 3-Support

Medical Insurance
Vision Insurance
Dental Insurance
  • Flexible medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs

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