Technical Analyst 3-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems, with 40+ years of experience.
Bengaluru, Karnataka, IndiaHyderabad, Telangana, IndiaIndia Gate, New Delhi, Delhi, India
Support
Staff Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Enterprise SaaS · Cloud

Description For Technical Analyst 3-Support

Oracle is seeking a Technical Analyst 3-Support to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position requires 6-10+ years of experience and deep expertise in Oracle's Supply Chain Application Suites.

The ideal candidate will possess excellent communication and troubleshooting skills, with the ability to handle both technical and non-technical customer inquiries. They will work with Oracle's cloud solutions, particularly Fusion Applications, Supply Chain Management, and Procurement systems. The role involves resolving complex technical issues, often working independently while researching and developing solutions.

Oracle offers a competitive benefits package including medical, life insurance, and retirement options. As a global leader in cloud solutions with over 40 years of experience, Oracle provides an environment where innovation thrives through diverse perspectives. The company is committed to work-life balance and offers opportunities for professional growth and development.

The position is available in multiple locations across India, including Bengaluru, Hyderabad, and New Delhi. This is an excellent opportunity for a seasoned professional looking to work with cutting-edge technology while making a significant impact on customer success.

Last updated 9 hours ago

Responsibilities For Technical Analyst 3-Support

  • Deliver post-sales support and solutions to Oracle customers
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Handle technical questions regarding Oracle Electronic Support Services
  • Act as primary point of contact for customers
  • Facilitate customer relationships with Support
  • Provide advice and assistance on escalated issues
  • Troubleshoot and resolve highly complex techno-functional problems

Requirements For Technical Analyst 3-Support

  • 6 to 10+ years of experience
  • Excellent communication skills
  • Well-developed listening skills
  • Good organizational skills
  • Well-developed troubleshooting skills
  • Detailed Functional and technical knowledge of Oracle Supply Chain Application Suites
  • English language proficiency
  • Experience with Oracle EBusiness Suite
  • Knowledge of Fusion Applications, Supply Chain Management and Procurement

Benefits For Technical Analyst 3-Support

Medical Insurance
  • Flexible medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs

Interested in this job?

Jobs Related To Oracle Technical Analyst 3-Support

Technical Analyst 4-Support

Technical Analyst position at Oracle providing post-sales support and technical solutions for customer inquiries.

Technical Analyst 4-Support

Senior technical support position at Oracle Japan, focusing on post-sales enterprise customer support and complex problem resolution.

Technical Analyst 4-Support

Technical Support Engineer role at Oracle focusing on strategic products and customer support solutions.

Technical Analyst 4-Support

Technical Analyst position at Oracle providing post-sales support and technical solutions for customer inquiries.

Technical Analyst 4-Support

Senior technical support position at Oracle Japan, focusing on post-sales enterprise customer support and complex problem resolution.