Technical Analyst 3-Support

World leader in cloud solutions using tomorrow's technology to tackle today's challenges, partnering with industry-leaders for over 40+ years.
United States
$51,900 - $126,100
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS

Description For Technical Analyst 3-Support

Oracle Construction and Engineering GBU (CEGBU) is dedicated to transforming the world and improving life for owners and delivery teams that plan, build and operate critical assets. This role focuses on supporting either Primavera P6 or Primavera Unifier, key components of Oracle's leading cloud construction management software. The position involves providing Tier II/III technical support, working with both on-premise and SaaS applications, and requires expertise in analyzing log files and collaborating with development and cloud operations teams. The ideal candidate will have 5+ years of technical support experience, strong knowledge of web technologies, databases, and reporting tools. As a Sr. Support Engineer, you'll be the technical interface for customers, OEMs, and VARs, requiring deep product knowledge and the ability to work independently. Oracle offers comprehensive benefits, competitive compensation, and a culture that values work-life balance and diversity. The company's cloud construction management software connects teams, processes, and data to drive productivity and improve control across construction projects.

Last updated 12 minutes ago

Responsibilities For Technical Analyst 3-Support

  • Provide functional and technical support for customers via web and phone
  • Support both on-premise and SaaS applications
  • Prioritize workload/backlog
  • Analyze various log files to help root cause issues
  • Engage and work with other teams to resolve issues
  • Capture and document new knowledge in existing knowledgebase

Requirements For Technical Analyst 3-Support

Java
  • 5+ years in a technical support role
  • Experience with Web technologies
  • Experience with Oracle or SQL databases
  • Experience with Web Services and XML/JSON
  • Experience with Reporting tools like BI Publisher or Analytics
  • Primavera Unifier and/or P6 experience strongly preferred

Benefits For Technical Analyst 3-Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours of paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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