Technical Analyst 3-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
Bengaluru, Karnataka, IndiaHyderabad, Telangana, IndiaIndia Gate, New Delhi, Delhi, India
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Enterprise SaaS

Description For Technical Analyst 3-Support

Oracle is seeking a Technical Analyst 3-Support to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base, particularly in Oracle Fusion HCM Payroll systems. The position requires extensive experience in Oracle EBS and HCM domain, with strong expertise in payroll processes, especially for UK/US localizations. The ideal candidate will have 6-10+ years of experience, with at least 5 years specifically in Fusion technologies.

The role involves working with Oracle HCM Functional Modules including Core HR, Payroll, Absence Management, and Benefits. Technical skills required include proficiency in Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, and data loading tools. The position demands strong troubleshooting abilities and deep knowledge of tax systems and statutory norms.

As a member of Oracle, you'll be part of a world-leading cloud solutions provider that emphasizes innovation and diverse perspectives. The company offers competitive benefits, promotes work-life balance, and encourages community involvement through volunteer programs. The position requires working from one of the office locations in India (Bangalore, Hyderabad, or Delhi) and may involve shift work due to global customer base.

This is an excellent opportunity for experienced professionals looking to work with cutting-edge technology while solving complex customer challenges in a global environment. The role offers the chance to work with diverse teams and contribute to Oracle's mission of using tomorrow's technology to tackle today's problems.

Last updated 2 months ago

Responsibilities For Technical Analyst 3-Support

  • Deliver post-sales support and solutions to Oracle customers
  • Resolve technical and non-technical customer inquiries
  • Act as primary point of contact for customers
  • Facilitate customer relationships with Support
  • Provide advice on customer situations and escalated issues
  • Troubleshoot and resolve complex techno-functional problems
  • Research and develop solutions to customer issues
  • Interface with customers, OEMs, and VARs
  • Support Oracle product installation and maintenance

Requirements For Technical Analyst 3-Support

  • 6 to 10+ years of experience
  • 7-15 years of IT experience with 5 years of Fusion experience
  • Experience in Oracle EBS, HCM domain
  • Oracle HCM Functional Modules expertise (Core HR, Payroll, Absence Management, Benefits)
  • Experience with Oracle HCM Cloud Technical skills
  • Knowledge of Fast Formula, BI & OTBI Reports, Value Set, UDT
  • Experience with data loading tools (HDL, HSDL), HCM Extract
  • Strong functional troubleshooting skills
  • Knowledge of US/UK tax system and Statutory norms
  • Ability to work on various assignments simultaneously
  • SQL/PLSQL knowledge
  • English language proficiency

Benefits For Technical Analyst 3-Support

Medical Insurance
  • Medical Insurance
  • Life Insurance
  • 401k
  • Volunteer Programs

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