Technical Analyst 3-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Technical Analyst 3-Support

Oracle is seeking a Technical Analyst 3-Support to join their team in Denver. This role combines technical expertise with customer support, focusing on Oracle's EBS Financials products. The position requires a strong background in both technical and functional aspects of enterprise software support.

As a Technical Analyst, you'll serve as the technical interface between customers, OEMs, and VARs, solving complex problems related to Oracle products. The role demands deep product knowledge and the ability to work independently while researching and developing solutions to customer issues.

The ideal candidate will have 3-5+ years of experience, with strong knowledge of SQL, accounting principles, and ERP systems. Technical skills in PL/SQL, Oracle Reports, XML Publisher, Java, Unix, and APEX are valuable additions. The role combines technical support (60%) with project work, including automation, content creation, and training delivery.

Working at Oracle offers significant opportunities for growth within a global technology leader. The company provides competitive benefits, including medical, life insurance, and retirement options. Oracle values diversity and maintains an inclusive workplace culture, offering opportunities for professional development and advancement.

The position involves flexible working hours, including potential weekend shifts and holiday coverage, requiring adaptability and strong commitment to customer service. This is an excellent opportunity for a technical professional looking to advance their career with a leading enterprise software company while making a significant impact on customer success.

Last updated 15 hours ago

Responsibilities For Technical Analyst 3-Support

  • Deliver customer service within service-level agreement
  • Create valuable and reusable fix content
  • Participate in Automation fix activities
  • Engage in global/regional project activities
  • Participate in testing cycles for new software versions
  • Deliver internal and external training sessions
  • Provide rotational support coverage for customers on holidays & weekends
  • Work adjusted workweek schedules as needed

Requirements For Technical Analyst 3-Support

Java
PHP
  • BS in Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA or equivalent experience
  • Knowledge of accounting principles and understanding of ERP products
  • Knowledge of SQL is essential
  • Superb communication skills in English
  • Strong customer focus and analytical thinking
  • 3-5+ years of experience
  • Understanding of Applications at functional and technical level

Benefits For Technical Analyst 3-Support

Medical Insurance
Vision Insurance
Dental Insurance
401k
  • Competitive medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs
  • Work-life balance

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