Technical Analyst 3-Support

A world leader in cloud solutions, using tomorrow's technology to tackle today's problems.
Backend
Mid-Level Software Engineer
In-Person
8+ years of experience
Enterprise SaaS

Description For Technical Analyst 3-Support

Oracle is seeking a Technical Analyst 3-Support to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base, particularly in Fusion Financials. The position involves resolving both technical and non-technical customer inquiries, troubleshooting Electronic Support Services, and acting as a primary customer advocate. The ideal candidate will have strong expertise in Oracle Cloud Financial Applications, with implementation background and deep understanding of financial business processes. This role offers the opportunity to work with a global leader in cloud solutions, providing critical support for enterprise-level financial systems while contributing to customer success. The position comes with comprehensive benefits and opportunities for professional growth within Oracle's dynamic environment.

Last updated 8 hours ago

Responsibilities For Technical Analyst 3-Support

  • Deliver post-sales support and solutions to Oracle customer base
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical support for Electronic Support Services
  • Act as primary point of contact for customers
  • Provide support for Fusion Financials Functional issues
  • Diagnose and resolve complex service requests
  • Develop and document OIC and BI reports
  • Handle customer interactions and critical situations

Requirements For Technical Analyst 3-Support

  • 6 to 10+ years of experience
  • Strong Financials business processes knowledge
  • Implementation/Support experience on Cloud Financial Modules
  • Skills in SQL, OTBI/BIP/FRS reports, FBDI, ADFDI, BPM workflows
  • Experience in developing, personalization, extensions in Fusion SaaS
  • Strong problem-solving skills
  • Strong customer service orientation
  • English language proficiency

Benefits For Technical Analyst 3-Support

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs

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