Technical Analyst 4-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
Columbia, MD, USAKansas City, MO, USA
$75,000 - $120,000
Support
Mid-Level Software Engineer
In-Person
5,000+ Employees
6+ years of experience
Enterprise SaaS

Description For Technical Analyst 4-Support

Oracle is seeking a Technical Analyst 4-Support to join their Support organization. This role combines technical expertise with project management skills to deliver exceptional post-sales support and solutions to Oracle's customer base. The position requires 6-10 years of IT project management experience and offers a comprehensive benefits package.

As a key member of the Support team, you'll be responsible for leading and executing functional initiatives with a primary focus on Release Management strategy. You'll work closely with global cross-functional teams to manage complex dependencies and ensure smooth transitions of release responsibilities. The role involves establishing scalable frameworks for project management, facilitating agile ceremonies, and building comprehensive reporting systems.

The ideal candidate will bring strong experience in development product lifecycle and support processes, along with deep knowledge of Cerner/Oracle Health products. You'll be expected to influence both internal and external stakeholders to drive results and maintain high standards of operational excellence.

Oracle offers a competitive compensation package ranging from $75,000 to $120,000 annually, along with comprehensive benefits including medical, dental, and vision insurance, 401(k) with company match, flexible vacation, and various other perks. The position is based in either Columbia, MD or Kansas City, MO.

As a world leader in cloud solutions, Oracle provides an inclusive work environment that promotes diverse insights and perspectives. The company has a 40+ year track record of success and continues to innovate in various sectors. This role offers an excellent opportunity to work with cutting-edge technology while making a significant impact on customer success.

The position requires excellent communication skills, as you'll be interfacing with customers and cross-functional teams regularly. You'll be part of a dynamic environment where you can grow your career while contributing to meaningful projects that help customers maximize their Oracle investments.

Last updated a month ago

Responsibilities For Technical Analyst 4-Support

  • Lead and execute functional initiatives with focus on Release Management strategy
  • Ensure timely handoff and transition of release responsibilities
  • Partner with global cross-functional teams to manage complex dependencies
  • Address and mitigate risks associated with resource transitions
  • Establish scalable frameworks for end-to-end project management
  • Facilitate agile ceremonies
  • Build consistent reporting and dashboards
  • Influence stakeholders to prioritize efforts and drive results

Requirements For Technical Analyst 4-Support

  • 6-10 years of project management experience within IT
  • Knowledge of development product life cycle and product support processes
  • Experience working with cross functional teams
  • Strong Cerner/Oracle Health product knowledge
  • English language proficiency

Benefits For Technical Analyst 4-Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation
  • 11 paid holidays
  • Paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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