Technical Analyst 4-Support

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
$64,200 - $141,200
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Technical Analyst 4-Support

Oracle, a global leader in cloud solutions, is seeking a Technical Analyst 4-Support to join their team in Austin, TX. This role combines technical expertise with customer support, requiring a deep understanding of Oracle database technologies and strong problem-solving abilities. The position offers a competitive salary range of $64,200 to $141,200 annually, along with comprehensive benefits.

As a Technical Analyst, you'll be responsible for delivering strategic technical support to Oracle's customer base, serving as both a technical expert and customer advocate. The role requires expertise in Oracle Database Administration, including maintenance, backup and recovery, performance tuning, and complex problem resolution. You'll work with cutting-edge technology while addressing critical customer issues and implementing automated solutions.

The ideal candidate will have a Master's degree in Computer Science, Engineering, or a related field, plus 3 years of relevant experience. Strong technical skills in Oracle database technologies, including RAC, ExaData, and Oracle Enterprise Manager, are essential. This role offers an opportunity to work with enterprise-level solutions while making a significant impact on customer success.

Oracle provides an excellent work environment with comprehensive benefits, including medical, dental, and vision insurance, 401(k) with company match, flexible vacation, and various other perks. The company's commitment to innovation, combined with its global presence and stable history of over 40 years, makes this an excellent opportunity for career growth in the enterprise software industry.

Last updated 5 hours ago

Responsibilities For Technical Analyst 4-Support

  • Deliver solutions to the Oracle customer base
  • Serve as an advocate for customer needs
  • Offer strategic technical support
  • Create/utilize automated technology for diagnosis and resolution
  • Serve as an expert member of the technical problem solving team
  • Address complex, critical customer issues

Requirements For Technical Analyst 4-Support

  • Master's degree in Computer Science, Engineering, or related technical field
  • 3 years of experience in technical analyst-related occupation
  • Oracle Database Administration experience
  • Experience with Backup and Recovery using RMAN
  • Knowledge of Data Guard solutions
  • Experience with Oracle Database Patching using OPATCH
  • Database Cloning expertise
  • Experience in upgrading and installing Oracle database
  • SQL Performance tuning skills
  • Database Performance tuning on RAC, non-RAC, and ExaData
  • Oracle Enterprises Manager (OEM) knowledge

Benefits For Technical Analyst 4-Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours of paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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