Technical Analyst 4-Support

Oracle is seeking a Technical Analyst 4-Support position based in Tokyo, Japan. This role is part of Oracle's Support organization, focusing on delivering exceptional post-sales technical support and solutions to enterprise customers. The position requires a seasoned professional with 10+ years of experience who can handle complex technical problems, provide strategic technical support, and maintain the highest level of customer satisfaction.

As a Principal Support Engineer, you'll be responsible for creating and utilizing automated technology for problem diagnosis and resolution, serving as an expert in technical problem-solving, and handling critical customer issues. The role requires strong expertise in cloud technologies, with a preference for OCI certification, and deep understanding of IaaS concepts.

The ideal candidate should be bilingual in English and Japanese, possess relevant cloud and networking certifications, and have familiarity with industry compliance standards like HIPAA. This position offers the opportunity to work with a global leader in cloud solutions, providing critical support services to enterprise customers while being part of a diverse and inclusive workforce.

Oracle offers competitive benefits and promotes work-life balance, along with opportunities for professional growth in a stable, industry-leading company. This role requires security clearance and involves both remote support and on-site customer visits, making it perfect for someone who enjoys direct customer interaction and complex technical problem-solving.