Technical Analyst 4-Support

The Executive Support Services Team at Oracle is seeking a Technical Analyst 4-Support to provide concierge-level technical help to Oracle executives through 24x365 support. This fast-paced, customer experience-oriented team offers the opportunity to enhance productivity by working with the latest hardware and software technology.

The ideal candidate should have advanced knowledge in two or more operating systems (Microsoft Windows, Apple macOS, and Linux), O365, and other collaboration products, along with expertise in security, encryption, networking, and various common enterprise software. Administrative experience with call manager, exchange, Azure AD, O365, Zoom, and Slack is required.

Key responsibilities include:

• Providing 24x7x365 client end-point services and end-user support
• Troubleshooting executive endpoint issues
• Installing and configuring required applications
• Assisting executives with security profiles and corporate base image deployment
• Leading projects to improve hardware, software, video, or other technologies for the executive environment
• Developing and publishing training documentation
• Supporting Zoom and other video client platforms for successful executive meetings

The ideal candidate should have 6+ years of IT work experience in a corporate support environment, advanced knowledge of Apple and Windows devices, and expertise in supporting mobile client devices. They should also possess strong communication skills, be self-motivated, detail-oriented, and able to work effectively in a fast-paced, changing environment.

This role offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, paid time off, and various other perks. The hiring range for this position is from $66,200 to $141,300 per annum, with potential eligibility for equity.