Technical Analyst 4-Support
Description For Technical Analyst 4-Support
Oracle, a leading cloud solutions provider, is seeking a Technical Analyst 4-Support to join their team in Bengaluru. This role focuses on delivering exceptional post-sales support and solutions to Oracle's customer base. As a principal support engineer, you'll be responsible for handling complex technical issues, utilizing automated technology for problem diagnosis, and maintaining strong customer relationships. The ideal candidate will have 6-10+ years of experience in Fusion SCM Cloud Support and excel at both technical problem-solving and customer communication. Oracle offers a competitive benefits package including medical, life insurance, and retirement options, along with opportunities for professional growth and development. The company promotes an inclusive work environment and values diverse perspectives, making it an excellent place for career advancement in the technology sector.
Responsibilities For Technical Analyst 4-Support
- Deliver post-sales support and solutions to Oracle customer base
- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Handle technical questions regarding Electronic Support Services
- Serve as primary point of contact for customers
- Facilitate customer relationships with Support
- Provide advice and assistance on diverse customer situations and escalated issues
- Create/utilize automated technology for diagnosis and resolution
- Address complex, critical customer issues
- Provide on-site customer visits as needed
Requirements For Technical Analyst 4-Support
- Fusion SCM Cloud Support expertise
- English language proficiency
- 6 to 10+ years of experience
- Professional experience level
Benefits For Technical Analyst 4-Support
- Medical Insurance
- Life Insurance
- Retirement Benefits
- Volunteer Programs
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