Technical Analyst 4-Support

Oracle is seeking a Technical Analyst 4-Support position as part of their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. The position requires 6-10+ years of experience and involves resolving both technical and non-technical customer inquiries via phone and electronic means, particularly regarding Electronic Support Services.

As a Principal Support Engineer, you'll provide strategic technical support to ensure maximum customer satisfaction. The role involves creating and utilizing automated technology for diagnosis and resolution of customer issues. You'll be expected to be an expert in technical problem-solving, regularly handling complex, critical customer situations.

Oracle offers a competitive benefits package and promotes work-life balance. The company values diverse perspectives and operates with integrity. They provide flexible medical, life insurance, and retirement options, along with volunteer programs for community engagement.

The position requires security clearance and English language proficiency. The role is based in Indian locations (Hyderabad and Bengaluru) and involves working as an individual contributor in a regular, full-time capacity. Note that visa/work permit sponsorship is not available for this position.

This is an excellent opportunity for experienced professionals looking to join a leading technology company with a strong focus on customer support and technical problem-solving.