Technical Analyst 4 - Support Hyperion/Essbase

Oracle is seeking a Technical Analyst 4 to join their Support organization as a crucial member focused on delivering exceptional post-sales support for Hyperion/Essbase solutions. This role combines technical expertise with customer service excellence, requiring 6+ years of experience in enterprise business applications. The position offers a comprehensive compensation package ranging from $66,200 to $141,300 annually, along with extensive benefits.

As a Principal Support Engineer, you'll be responsible for providing strategic technical support to ensure the highest level of customer satisfaction. The role involves creating and utilizing automated technology for diagnosis and resolution of complex issues, while serving as an expert member of the technical problem-solving team. You'll work with cutting-edge technology in cloud solutions and enterprise applications, particularly focusing on Hyperion Essbase and related products.

The ideal candidate will possess strong technical skills in Hyperion Essbase, Planning, and Administration Services, combined with excellent diagnostic and troubleshooting abilities. Experience with Linux, database configuration, and server optimization is essential. Strong communication skills are crucial as you'll be interfacing directly with customers and internal teams.

Oracle offers an attractive work environment with opportunities for professional growth and development. The company's comprehensive benefits package includes medical, dental, and vision insurance, 401(k) with company match, flexible vacation time, and various other perks. This role provides an excellent opportunity to work with a global leader in enterprise software while making a significant impact on customer success.