Technical Analyst

A world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems, offering innovative cloud infrastructure and enterprise solutions.
Malaysia
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Technical Analyst

Oracle is seeking a Technical Analyst to join their innovative cloud infrastructure team. This role focuses on supporting Oracle Linux and Virtualization within Oracle's Cloud Infrastructure (OCI/OCI-C), covering IaaS, PaaS, SaaS, Engineered Systems, and Cloud at Customer solutions. The position requires 3-5+ years of experience and deep expertise in Linux systems, networking, and cloud technologies.

The ideal candidate will possess strong analytical and problem-solving abilities, excellent communication skills, and extensive knowledge of Linux operating systems and cloud infrastructure. You'll be responsible for diagnosing and resolving customer issues, working closely with Cloud Operations teams, and delivering high-quality technical support.

This is an excellent opportunity to work with cutting-edge cloud technology at one of the world's leading technology companies. Oracle offers comprehensive benefits including medical coverage, life insurance, and retirement options. The role is based in Makati, Philippines, and may require weekend and holiday shifts.

The position offers the chance to work on enterprise-grade systems and contribute to Oracle's cloud infrastructure solutions. You'll be part of a dynamic team that values innovation and technical excellence, while supporting Oracle's global customer base. The role provides opportunities for professional growth and exposure to advanced technologies in cloud computing and Linux systems.

Last updated 21 hours ago

Responsibilities For Technical Analyst

  • Supporting Oracle Linux and Virtualization on Oracle's Cloud Infrastructure (OCI/OCI-C)
  • Remote customer support of Oracle Linux and Virtualization products
  • Diagnose, debug and resolve customer reported issues
  • Work in partnership with Cloud Operations team, customers, and other support teams
  • Deliver high-quality support to customers

Requirements For Technical Analyst

Linux
  • 3+ years of relevant industry work experience
  • Good customer interaction and interpersonal skills
  • Strong listening skills
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication skills in English
  • Knowledge of Oracle Linux, RedHat, CentOS, SUSE/SLES, Ubuntu
  • Experience managing Linux servers in production settings
  • Good knowledge of Linux networking
  • Good system diagnosis skills
  • Familiarity with systemd, kernel modules, sudo, user management

Benefits For Technical Analyst

Medical Insurance
  • Flexible medical benefits
  • Life insurance
  • Retirement options
  • Volunteer programs

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