Technical Analyst 5-Support

Oracle is seeking a Senior Principal Support Engineer to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as a technical expert in complex environments. The position involves resolving both technical and non-technical customer inquiries, troubleshooting Electronic Support Services, and acting as a primary point of contact for customers. This challenging role requires deep technical knowledge, customer service excellence, and the ability to work flexible hours including weekends. The position offers comprehensive benefits, competitive compensation, and the opportunity to work with cutting-edge cloud technologies at a global industry leader. Ideal candidates will have 6-10+ years of experience, strong technical troubleshooting abilities, and excellent communication skills. This role is perfect for those who want to dive deep into technology while providing exceptional customer support.